Singapore Airlines tops Aussie consumer survey

Singapore Airlines has emerged clear favourite in the latest survey by Choice magazine, the Australian Consumers’ Association publication.The Singaporean carrier topped last year’s survey as well. Singapore Airlines scored in the 80s, taking the top place to almost every destination. V Australia achieved the highest cost satisfaction score and was only second to Singapore Airines for overall satisfaction. Qantas and its no-frills subsidiary, Jetstar, rated poorly internationally.

Choice’s latest survey of 9000 members linked the satisfaction survey to the favourite travel destinations for Australian travellers (according to the Australian Bureau of Statistics). The magazine asked members to rate how satisfied they were for their most recent international flights to those destinations. They rated up to three airlines on cost, in-flight service, in-flight entertainment, seat comfort, leg room, food quality, redeeming frequent flyer points, timeliness of flights, baggage allowance and check-in process.

Singapore Airlines was voted the best to fly with to 11 out of 12 destinations in the 2010 survey. Many Qantas Frequent Flyer members felt Qantas was not delivering on cost or in-flight service.